Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Transfer of ownership gone wrong

I have had so many issues with O2 and am beginning to loose hope. 2 weeks ago I had my phone stolen (it was in my mums name). I have then taken out a new device plan and new contract with a temporary number in store and the guy in the shop who sold m...

Resolved! Paying a bill

Just wanted the number so I can pay a bill

Resolved! Upgrade

I upgraded and the plan included the earbuds however the delivery details doesn't have these on.

Resolved! New phone

I ordered a new phone it is being delivered today but it has the wrong address on the delivery, please can you send to my address which is [personal details removed] thank you

Resolved! Lost phone

Good morning, I have a pay monthly contract with O2 and lost my phone.I need a lot of items for the insurance to process my claim.Proof of usage?Proof of barring\The IMEI number of the phone lost? Please may I have them?

Resolved! Have I been accepted?

Hi , I have ordered two contract items with o2 on friday 28th 2023 , so exactly a week ago . I have recieved the confirmation emails, including the credit agreements and the order confirmation as well as paying upfront costs. But when I look at track...

Resolved! porting number

I have just changed to 02 got text yesterday confirming it will be done today, my concern is should I still be using the sim card from old provider or my new one from 02.

Resolved! Tariff increase

My tariff has increased this month by over £4 - why is this?I was not notified of any changes to my fixed tariff.

Resolved! Samsung S23 Ultra 256Gb RAM Size

The O2 product page does not list the ram capacity for the 256Gb model. Does anyone know if it is 8 or 12Gb?

Resolved! Charges abroad

I’m in Corfu with my partner and we’ve both had charges saying we are in Albania, when we’ve only been in Greece. My partner has posted on here and had help from Emma with her extra charges but said I need to do mine separately please could I get som...

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