Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Why as my bill gone from £20 to £28

I'm not happy with why my monthly bill as changed so aggressively. This is a breech of my contractual obligations

Split port chaos

I've recently signed up to O2 from Vodafone and I now have a "split port".Half my calls and SMS are going to the vodafone SIM and half are going to O2. Every time I call O2 customer services they are extremely unhelpful and just say "The port has wor...

Resolved! Charged to make a call from Amsterdam to UK?

Hi Should i be charged for this call or should it be included in my minutes? Also while in Egypt i got charged for 4 texts, which is fine but i do not recognise the number on my bill?

Resolved! IMEI bar not lifted

My new phone was delivered to the wrong address on the 3rd April and contacted CS and a bar was put on it. It was retrieved on the 5th April and contacted CS where I was assured the bar would be lifted in 24hrs. After countless phonecalls and visits ...

Resolved! What is wrong with this joke of a network?

So there was an issue with payments which finally got sorted but in the interim, my services got barred. Quick to start demanding and barring services, but payment has since been rectified, and still no services which was told would automatically rea...

Cant send text

Resolved! Change sim to nano

I have a micro sim and want to change it to a nano sim ...keeping the same phone number

Resolved! o2 Switch Up - mistake by store

So I recently posted on here about the agonies of getting a refund from o2 for a returned product...that was finally sorted and I thought all would be clear sailing from now on. I was so mistaken. I have a iPad Mini and a iPhone 14 with o2, so two se...

Resolved! Repeat credit check failure

Hi, hoping someone can help, I've been with O2 for the past few years, and have had repeatedly failed credit checks whenever I've tried over the past 3 months. My husband even tried and had the exact same. Having checked my credit report, I can see O...

Resolved! Sim only rate

Dear O2 Team , I seemy rate got significantly changed in Sept-Oct. Please could you look at the reason and whether it is the best rate I am under these months ? Thank you and Kindest Regards,Ana Jurolait

O2

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