Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Monthly sim upgrade

Hello I need assistance please I ordered an upgrade that was sent back to the warehouse as the driver didn’t receive the pin to the delivery. it’s been 10 days since warehouses received and it’s still showing active on account and I can’t upgrade to ...

Resolved! Switching from Virgin to O2

Hias a new O2 customer switching from Virgin do I need to do the sim swap process or just insert new sim? I have sent PAC to O2 to keep my number.

Resolved! Online upgrade constantly fails

My partner did their upgrade through the same link fine (it's a SIM only) but when I try, I get this "Something went wrong, but don’t worry, we can still help you with your order. Chat to us online, or call us on 202, free from your O2 phone, or 0344...

Resolved! Ordered a new phone, new provider last Saturday. Still no email to say dispatched

Hi all I ordered a phone last Saturday I've had the confirmation email come through and the contract details But no email saying it's been dispatched Getting a little worried now as the initial payment has come out my account Any idea how I sort this...

Anyone recently had a split port issue?

Looking for some advice please my old SIM card is still working….! @O2Waqas @O2Lisa

Resolved! Direct Debt

Hi, I want to put my Device Plan on Direct Debit how do I go about this, I also have a new Debit Card that I want to use.

Resolved! My ipad

Hi, can someone help me. I am on pay as you go on my phone but pay monthly on my iPad. My ipad does not have a phone number so do not know how to find how long I have left and any details on it. When I sign in all I get is information on my phone. If...

Resolved! Second sim and weird credit check failure

I got an O2 sim contract last week. Everything nice and smooth. Once the sim arrived, the app proposed an offer to me for a second sim which was very cheap (8 pounds a month). So I decided to get a second one for my tablet. The first request and a fe...

Resolved! Using mobile data in Turkey

Hello! I have been in Turkey now for 3 days and have had to use data each day for work and family purposes. I understand that it costs each day I use it, but I’m wondering if I’m able to use it for the 2 weeks I am here? Is there a limit? A cap? I do...

Resolved! App

I am unable to log into the App

O2

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