Pay Monthly
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 250248 Views
  • 2 replies
  • 2 kudos

Incorrect you have used 80% of your data message.

Hi,Basically I have 6gb data (3gb + free 3gb data bolt on for 24 months).When I hit around 2.5gb I usually get the text saying you have used 80% of your inclusive data. Is there anyway to fix this so I get the notification when im nearly hit 6gb?The ...

kamalaggi by Level 4: Observant
  • 8992 Views
  • 32 replies
  • 0 kudos

Resolved! Upgrade

Hello i was told that after having this pay monthly sim for 6 months i can upgrade to a phone but whenever i try to upgrade i get rejected, i feel like i have been lied to which makes me even more disappointing. what do i have to do to be able to upg...

donny0220 by Level 1: Joiner
  • 166 Views
  • 2 replies
  • 0 kudos

Resolved! Entering Competitions

I’ve trying to enter radio station heart fm competition but I think my phone number has been blocked So please unblock it and texting number on 82122 please

April 2025 Price Increase

Hi there,I received the price increase email on 2 Feb notifying the £1.80 price increase to my sim only contract per month. I'm slightly outside the 30 day window specified in the email, but before being moved to the new contract terms on 9th March, ...

_ah_ by Level 1: Joiner
  • 223 Views
  • 1 replies
  • 0 kudos

Full bars. Yet no internet and can’t make calls.

Hoping someone can help. I am on o2 pay monthly customer. I have two sims, one I use and one my Aunty uses. I have an iPhone 15 pro max. She has an iPhone SE. I’ve also tried my sim in a google Pixel 7a in case it was an iOS issue. If we’re at home t...

J1240 by Level 1: Joiner
  • 2107 Views
  • 9 replies
  • 0 kudos

Resolved! make payment manually

I used to pay my bills manually and I decide that i want to move to Direct debit so i did setup new direct debit and all ok but there is an overdue amount need to be cleared manually so i tried to pay it using my card which is on my name and my addre...

1K by Level 1: Joiner
  • 112 Views
  • 1 replies
  • 0 kudos

Deadlock letter

Hi, my issue has been going on since March last year. O2 wrongfully cancelled my device plan (closed the account) and sent me a final bill which I couldn’t afford. I made lots of attempts to fix this but long story short it I ended up, despite an o2 ...

Faye87 by Level 1: Joiner
  • 359 Views
  • 9 replies
  • 0 kudos

Resolved! Getting 3-4 spam casino SMS Text messages everyday

   Does anybody else keep getting spam SMS gambling/casino messages everyday? Usually there is no phone number to block just a name, I am literally reporting them to 7726 everyday but feel like I’m wasting my time!I don’t gamble and am registered wit...

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Catokelt7 by Level 1: Joiner
  • 16809 Views
  • 11 replies
  • 1 kudos

Resolved! Roaming charge query

Looking for help with being charged for using data in Singapore. I have the following bolt ones active on my account:O2 travel inclusive zoneO2 travel (zone 2)O2 international bolt on My understanding is that I can use my plans data for free in any z...

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Will1888 by Level 1: Joiner
  • 520 Views
  • 9 replies
  • 0 kudos

Early termination charges and fob offs by o2 staff

I'll give an outline of the timeline first... 3rd Feb 25: Received email from o2 re their breach of contract over price increase. Contacted o2 to get PAC codes to leave, exercising right to leave without charge within 30 days. Assured during 20 minut...

PN100 by Level 1: Joiner
  • 329 Views
  • 6 replies
  • 0 kudos