Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Paying bill

Hi I have been abroad for the last 10 days, and I need to pay my phone bill which is overdue. However in order to log into my o2 account to pay the bill it is asking to send a text message to my UK number. However when I insert my UK o2 sim card into...

Replacement sim

I need to order a new/replacement sim as I need to change my number. I cannot see where to do this on my o2?

Cancelled my iPad data sim in September. Received a bill this month for £0.00 but charged £14.66!

As title. Got an O2 email about a data sim I cancelled in September (and got a cut-off date for 20/10/2024). The email (and accompanying text) says the bill is £0.00 but my banks says £14.66 was taken. This is tiresome. I cannot get in touch with O2 ...

Resolved! Adding phone calls to data only sim.

I want to add phone calls to this data only sim

Resolved! Buying another phone

HiI already have my phone on O2. I have just bought my boyfriend a phone from affordable mobiles on O2, in my name. he was previously with Vodafone. Can he keep his number from Vodafone and how do I go about adding his new mobile into my account. Aff...

business account

Hi, need help getting rid of business account status

why do I keep paying while I left O2 in august?

Hi, I was at O2 till I called to cancel my abonment the 28th of August. As there is a delay between the notice of cancellation and the cancellation itself, I was not surprised to pay something in September and October; but now in November, I found ou...

Resolved! Trouble accessing a discount code

I have just upgraded to an iPhone 16 and was told I could get an employee discount as I work for the NHS. I was told I couldn't upgrade though until I got the new phone. I received that last week but the App is saying my I hadn't asked for the discou...

account

I have made my account and its not letting me sign in.

No network coverage for 17 days

I have not had any mobile network coverage since the 17th October and you've just sent me a bill for £12.50. I understand you are working on a mast nearby however this is a long time to have gone without being able to use my mobile and I don't think ...

O2

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