Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! From pay as you go to pay monthly

I have been encouraged to switch from my pay as you go to a pay monthly sim. I was promised that my roaming would work the same for the euro zone. My phone doesn’t work at all in the euro zone

Resolved! eSim

Good afternoon. Daft question. I have ordered an eSim and about to set it up but not sure if I should take my physical SIM card out first before setting up the eSim please? Any information would be appreciated, thank you ☺️

Resolved! Cancelled phone order not cancelled

I placed an order for a google pixel 7a for click and collect from and o2 store. I changed my mind and cancelled the order and got automated texts from o2 stating if the order is not collected within 7 days we will assume you changed your mind and ca...

Hotspot

Hi I want to disable the hotspot setting. I know we can switch it on or off. but I want to disable it permanently so that no one can turn it back on.Any help is appreciated. Thanks

Notifications

Hello, I keep getting new notifications relating to messages I gave already read.

Resolved! Outstanding balance

Hi. My credit check says I have an outstanding credit of £68. Is this information correct?

Resolved! Contract end

I am checking when my contract ends

Resolved! 4g calls disabled

My account is up to date but my 4g calls have been disabled?

Resolved! Wifi calling

My wifi calling stopped working yesterday, why is this, i have a full wifi signal.

Balance on my contract

Need balance on my contract phone number is xxxxxxxxxxxxx [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

O2

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