Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Phone bill

I’ve been informed my phone bill will rise by £1.80 from April…my bill is currently £8.68 a month..this percentage rate rise is well above average…can you tell me why?

Resolved! Disney + account

I am paying £7.99 for a standard Disney+ account. I would like to switch to a cheaper account with ads.

My order

My order has been sent back to o2 when will it be re sent out

Refund

I would like to know if you have credited the£29.99 in to bank, or have you credit to my account??

Why can't you email anyone? I'm sick of phoning to explain the same situation they don't fix

I have a dongle that I got to make my contract cheaper around 5 years ago. I'm still paying £1.38 a month for it despite not using it. Now it appears my disney plus account is linked to it and it won't let me "manage" it on My O2 to cancel it, becaus...

My new SIM card won’t work

Bought a new SIM card, followed instructions that came with it. It doesn’t work. No mobile connection

Resolved! Account

Hi I thought my contract had ended but can't log into my account to check. I got this as part of a virgin deal. Since then the card ha never been used and finish with virgin and don't wish for this contract to continue.

Resolved! upgrade on Account number ********** Phone number ending in 367

I want to know when my daughter is due an upgrade please?

How and where to change bank account details

Hi I took out a sim only deal on 16 Oct. The guy in O2 shop said I could change the bank details after 30 days. I’ve checked the app, but can only see option to set up a new direct debit. (Or change payment date) Is that what I need to do when I just...

Resolved! Bill

Hi, I paid my bill on the 10th November and I still do not have network coverage?

O2

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