Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! iPad Pro screen gone dark

I pad screen gone too dark to see with no damages

Virgin and o2 both taking money

I was moved from virgin to o2 on the 10th June, i have been billed by o2 on the 11th. How can i be charged a whole months fee for one day?. Virgin also took money from my account, the day before o2 did. Can anyone explain why I've been charged twice ...

Resolved! Upgrade

Please help with my upgrade

Resolved! Why is my bill double last month?

Why on earth are you going to charge me twice my normal rate of my bill? Are you taking the *bleep* or what?

Resolved! International Travel Inclusive Zone

Hi, it seems if I roam for more than 63(?) days in Europe any inclusive minutes and data included in a plan cease to work under a fair use clause, but I cannot find such a cap or restriction on tarriffs that include O2's International Travel Inclusiv...

Resolved! Can i get my deactivate number

Hi,Last 15 months did not use my 02 pay monthly number. Network provider deactivate my account. How i can get back number again? Can't access to my social media and emails.

Resolved! Charged for calls I didn't make

I was on holiday in the Maldives last week when I received a call from my grandma. It was 1am so I missed the call. I then subsequently received an email saying I was close to my spend cap and then soon after another email saying I had reached it. I ...

Porting from Three

Hi,Ordered a new O2 sim and started porting process on Sunday. This morning my Three sim had the number disconnected (around 10). My O2 sim though has not had my original number ported across as yet. I've restarted the phone various times - is there ...

Resolved! Porting, potential issue & lack of clarity.

Hi All. I've taken a 2ndSIM on my account for my teenager. She is going away on a school exchange on Friday morning. Naively I expected 24hrs meant 24hrs, for a number port. I requested the port using the online form yesterday at 7am. The first attem...

Resolved! Pay monthly sim

I’ve just acquired a pay monthly sim and received bill, then found I was charged from my sim order date rather than service activated date. Why?

O2

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