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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 237635 Views
  • 2 replies
  • 2 kudos

Not working

I upgraded last night but confirmed no new sim etc and today my phone has stopped working like it has been cut off for some reason when number etc meant to all stay the same ?

Resolved! Change the account holders name

Hi I wish to change the account holders name, this is not available through the web site and suggest I contact customer services I just initiated a chat and was immediately cut off, saying you are too busy Well I'm busy too, but I always have time fo...

waldgar by • Level 1: Joiner
  • 419 Views
  • 1 replies
  • 0 kudos

Resolved! My sim

Hello how do I get a new sim card sent out i am having problems with mine and need a replacement.

Jennifer3 by • Level 1: Joiner
  • 303 Views
  • 1 replies
  • 0 kudos

VAT breakdown

Please supply VAT breakdown for all my bills starting from April 23

Anonymous by • Not applicable
  • 270 Views
  • 1 replies
  • 0 kudos

International bolt on

On website O2 advertise an International bolt on for calling overseas at £2 per month. When I try to add this bolt on it quotes £3 per month charge. What am I doing wrong?

PJP by • Level 1: Joiner
  • 435 Views
  • 2 replies
  • 0 kudos

Moving to Australia for 3 years, how to keep my UK phone number?

Hi everyone, I searched a lot but couldn't find any answer for this In January 2024 I am moving to Australia to study. I don't plan on returning to the UK during those 3 years. I would like to keep my UK number (if possible) as I have had it for many...

Resolved! Request number change

I ask o2 to change my phone number as I was getting nuisance calls for a while . I made the request yesterday about 18:30. While I was on the phone the lady said I will request the change . Next minute I know I been cut off and I have no reception at...

Ali007 by • Level 1: Joiner
  • 684 Views
  • 2 replies
  • 0 kudos

Can't port an O2 number to a new O2 contract

I got a new O2 contract last Thursday with a temporary number. I called 202 on Saturday morning to get my number from my old O2 contract transferred to the new contract. I was told that it could take 24h excluding weekends and would be transferred by...

DW0789 by • Level 1: Joiner
  • 622 Views
  • 4 replies
  • 0 kudos

Resolved! Switch Up on 360

I have switch up but have been migrated to 360 platform - can I still redeem my switch up in any retail store?

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