Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Rip off contract

O2 have increased my contract without any notice. I joined on 17th March and as such never received their emails sent out around 1st March. I wouldn't expect the contract to increase and if they had given notice would have been within the 14 day retu...

Resolved! Second may monthly device and airtime without paying off first pay monthly plan

Good morning folks I am trying to find out if it's possible to have 2 pay monthly plans, to take out a second pay monthly plan, without having to pay off the first.Thank you so much and have a great day.

Resolved! Being charged VAT on top of tariff - consumer contract.

Hi all, I'm wondering if someone can offer advice on whether this is correct? I have recently bought a new phone via Mobile Phones Direct for an upgrade as an existing O2 customer. When purchasing the phone, the details showed "O2 - £34 per month (in...

Resolved! Standing Charge more than the Website says it should be

The O2 website says my monthly charge should be £16.75. The actual bill is for £19.64 + extras. I can't get through to O2 - they are all extremely busy (probably counting money), anyone know why there is such a discrepancy? Thank you.

Resolved! Returning my phone

Hi we have been waiting for a jiffy bag for weeks now and it still hasn't shown up

Resolved! By mistake I swap my sim to another number.

by mistake I swap my sim to another no.

Resolved! Cancelling or changing my SIM card

I've checked my tariff and I am currently paying 15.82 for a lot of things I don't use such as 100gb data. I rarely use more than 5 in a month and see no tariff options available for me to switch to. I'd therefore either like a reduced tariff or to s...

Volt

I'm new to o2 and just ordered broadband from Virginia media how do I get volt benefits as staff at o2 and vm are a bit vague in offering volt

Resolved! Insurance

I had a phone for about 10 days and it went faulty with the screen. After trying to get a replacement, which was out of stock, I ended up returning it. Which is being processed. I cancelled my full cover on it and because after 14 days said I would n...

Resolved! Split Port - Leaving O2 for Lebara

I'm coming up to the end of my contract so I decided to leave O2 to go to Lebara. I requested my PAC code from O2 and arranged for my port to take place on Tuesday 18th July. Lebara advised that the port had taken place successfully, however I believ...

O2

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