Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

I have a new O2 SIM and a new account and wish to cancel the old O2 account.

I have had an O2 account through Virgin with phone number [Removed] which has a monthly bill of £32.74 for the period up to 4th August and due to be paid by Direct Debit on 18th August. My contract came up for renewal and I have a new contract with V...

Resolved! Network issues ongoing

Please read notes on my account with the ongoing issues Tried 2 new sim cardsHad 2 new devices Still won't auto connect to 4g and 5g..

Resolved! Unacceptable SIM only offer to continue with o2

My o2 24 month deal finishes end of next week and the final payment has already been made earlier this month. I was buying a new iPhone in the deal, and with that came 5gb plus a 5gb ‘free’ bolt on, so 10gb effectively. o2’s offer for me to now conti...

Price match

GiffGaff will give me 25MB per month for £10 - will you match this?

Resolved! Mobile charging

How much will it be to ring from Turkey to the uk

Resolved! Help

I have moved to O2 from Virgin.I can log in but I'm told I have no products yet I paid my bill last week.

Phone upgrade

Need help selecting good tarrif

Number porting

I put my new sim in on Wednesday, and my old number has still not ported over. HHow long should this take? Al

Resolved! NHS discount

Hi can you asvise me how to add NHS discount please

Help, wrong model ordered upgrade, being sent around in circles

I need to speak to a specialist in regard's to an wrong phone being ordered for an upgrade. The store claim they have cancelled the order however customer services claim they cannot see this. I in error selected an iphone 14 for instore collection th...

O2

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