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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
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  • 2 replies
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Resolved! International call blocked

I am trying to make an international call but it seems to be blocked.I have a pay monthly contract, no caps and the international Bolt on.It was working before.

Klaus17 by • Level 1: Joiner
  • 793 Views
  • 2 replies
  • 0 kudos

O2 have ruined my credit rating and it’s their error!!!!!

To say I am fuming with o2 is an understatement!!!!June 2018, I took out a mobile phone contract I was then upsold a tablet but was given incorrect advice (as later found out!)I fully paid off and cancelled the tablet device and air plan (which was a...

Ginag_81 by • Level 1: Joiner
  • 8571 Views
  • 32 replies
  • 0 kudos

Resolved! Audiable Charge

Why has my account been charged £7.99 for Audible. I do not have a subscription and have not set one up.? Can you please explain and refund the £7.99 charge and cancel the Audible. Regards Martin

Resolved! Extra charges an payment date change

I spoke to someone the other day an she said she would take off extra charges as i didnt get the service and change payment date to 31st of every month now ive been cut off an she said i wouldnt

LS91 by • Level 1: Joiner
  • 452 Views
  • 2 replies
  • 0 kudos

O2 Volt Virgin media right to cancel.

Virgin media sent me a letter saying: You can change or cancel your package, including your o2 volt sim, any time before 5th April 2023, without paying any cancellation fees. However when I call virgin and o2 I am left holding for hours, getting cut ...

Resolved! Any way to "appeal" to O2 to improve coverage/install mast?

I have an O2 phone and have had for many years. I moved house 4 years ago and although I'm v near the M25/London in a built-up area, I get no signal at home. No bars. In the garden I sometimes get 1 bar and "H" internet which is I believe the equival...

Robatwork by • Level 1: Joiner
  • 975 Views
  • 2 replies
  • 0 kudos

Resolved! O2 Repeatedly Neglects To Report My Regular Payments To Credit Companies, Keeping My Score Low

For over two years now, I'm constantly struggling to get O2 to report my regular payments to the credit companies which consistently keeps my credit score low because no reports from the O2 reflect my payments. I've also twice tried to physically com...

Resolved! Security codes not accepted

Hi. Just been switched from Virgin to O2. Trying to change password. Account details page texts a security code that takes so long to arrive that the website times out. Login again and reopening the page then sends another code (so the first one sent...

Resolved! How do I cancel?

Hi, I am needing to cancel my sim plan as I am no longer usual the number as I am travelling New Zealand but is there a way to cancel my sim but keep paying for my phone monthly? Thank you

TLeigh by • Level 1: Joiner
  • 388 Views
  • 1 replies
  • 0 kudos
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