Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Refund

I reported phone lost in about July 21 and cancelled the sim contract. Re number xxxxxxxxx. I have recently discovered that I have still been charged and it was not cancelled. You have kindly cancelled it now, but I would like a refund for all the ch...

Resolved! Bills and payment

Hi hope you’re well.I have been in USA for a number of months now. I couldn’t get through to the customer services previously so I sent an email requesting a service termination in September of 2022. I’ve heard from experian that there has been a def...

Resolved! Not re

Not receiving verification codes by text message

end of contract

my phone number is xxxxxxxxxx, could you please advise me as to whether i have come to the end of my contract and the phone has been paid for. if so could i transfer over to a pay monthly Sim only deal [Mod edit: Please do not share personal details ...

safesearch

my safesearch is locked , how do I unlock it

Resolved! Voucher for £1 Samsung Earbuds Isn't Working

Hi I have received my voucher code to get my £1 Samsung Earbuds. I am logged in to my account. I have used the link provided in the text. When I put in the voucher code it doesn't work. I can provide a screenshot proving that I've put the correct cod...

Cancelled within 14 day grace period but still charged almost a full year.

Hi, I signed up for a 12 month Pay monthly SIM with O2 on the 28th of June. I had very unreliable connection at home and at work so I called to cancel the contract within 14 days and received a PAC code which I sent to my new provider, they emailed s...

Resolved! Lost phone

I have lost my phone and need a new SIM card

Resolved! upgrade

Speak to an agent. Where has this feature gone?

Resolved! Data

I signed up to a package with Virgin media that included an o2 pay monthly sim card with unlimited calls, unlimited texts, and 100GB of data. My confirmation email from o2 said that I will receive 50GB of data, not 100GB, and my o2 account is only sh...

O2

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