Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Using an esim abroad for wifi calling

I've purchased a data-only eSim from Maya Mobile for use when I'm in Indonesia next month. Their website says that if I have my phone set for wifi calling then it will use the eSim data allowance for calling and therefore not be subject to O2's horri...

Resolved! Sim swap

Hi there I have a new phone coming with a new SIM card and a new number and new contract, I was wondering if I can keep my old number but still keep my new contract. And then cancel my old sim only contract

Resolved! iPhone not arrived

Hi I ordered a new contract iphone and it still says processing. It was supposed to come on Tuesday. Please can you advise!

Resolved! Ear buds

Has anyone else been promised after 45days that's you will receive a text with a code to buy the ear buds for a £1. 2 phone calls later and a gain another promise that it will be 2days its bow been 63 and still received nothing. Anyone else had this ...

Resolved! free 3 months Amazon Music

Hi ive tried all day yesterday to get my free 3 month Amazon Music but not received anything from O2 is this a scam because other people are having the same issue.

Netgear Nighthawk M1

I have a Netgear Nighthawk M1 and I am trying to find the APN settings for my pay monthly data only sim. Can anyone help me please.

Resolved! Using my phone abroad

Do I need to tell O2 that i will be in Portugal for a week or will it automatically find the sister network when I get there ?

Resolved! Upgrade

I am now due an upgrade. Can I upgrade any time?

Resolved! Sim broke cant receive confirmation code

My aim card broke and im trying to have it replace but I can't because I need to receive a text to confirm it but I can't as my sim is broken I don't have any other phones

Cancellation team link doesn't work

Hi, I have moved out of UK & need to close the account. I tried to have conversion with support through app, however I was pointed to dedicated team link which never worked. I am paying the balance of device plan, but I am worried that if cancellatio...

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