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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
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  • 2 replies
  • 2 kudos

Unable to login to account as phone is broken

Hi all,I am unable to login to my 02 account as my phone is broken and it needs the text auth to get in. I am on a desktop. Is there another way to login?

GB18 by • Level 1: Joiner
  • 130 Views
  • 2 replies
  • 0 kudos

Resolved! change plan to pay as you go

Hi there, I am on a sim only contract that ends in Mar 25 but I have moved abroad and do not use the line much. Can I move to pay as you go? I want to keep my line for when I come back to UK

Med254 by • Level 1: Joiner
  • 176 Views
  • 1 replies
  • 0 kudos

Sim

Had my phone stolen on Saturday. Rang 02 to put a stop on my phone, to which the guy was only interested in selling me an iPhone. Rang again yesterday but as I cant get into any of my bank accounts 02 told me to go to the 02 shop, which I did twice t...

RosieS by • Level 1: Joiner
  • 131 Views
  • 1 replies
  • 0 kudos

Over charge

My bill has 2 charges above my contract cost why? 

Resolved! Renew my contract

My existing 5GB sim only contract has expired and I am paying more than I should. The only options offered to me are all upgrades including mor3 data that I will never use. Why can’t I just renew at 5GB.

Incorrect overdue payment £0.00

Around a week ago I received an email stating I had an overdue payment of £0.00 due. I pay bill via DD every month and have done for over a decade so new there was nothing owed on the account.I contacted customer service and after being passed around...

SIM pin blocked

Hi, I have broken my phone today and I'm trying to use a borrowed phone. The screen says SIM network PIN blocked. Enter SIM network PUK.I have gone onto myO2 and found a code under my device and it hasn't worked. What can I do ?Thanks Zoe

Zoe87 by • Level 1: Joiner
  • 123 Views
  • 1 replies
  • 0 kudos
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