Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Been given extra minutes I cant see, is this correct?

I was on a £11 contact which just ended so wanted to upgrade my phone, I managed to negotiate a Samsung Galaxy Ace 2 with Unlimited texts and 100mb data usage, however the minutes was only 50 when before I had 300, so the online chat person said she ...

Resolved! Bolton

i want to remove my bolt ons please

CANCELLING AN ORDER

I recently cancelled an order of an upgrade bundle with Virgin Media which included an element with 02 of a SIM card which I didn't need so cancelled the order with Virgin & 02. However I have now been charged for the cancelled order (25.00) . The mo...

Resolved! Hello. I can't track my order

Hi. My name is Andrei and i have an order from Yesterday 23.08.2023 which i can't track.Order nr: ms-324512188 thank you.

Proof of Purchase for Device Needed for Samsung Warranty Repair

Hi, I am sending my Samsung Z Fold 4 off to Samsung to be repaired under warranty rather than accidental cover, as I believe the fault I have with the inner screen (a bulge on the crease) is a mechanical one as I haven't dropped the phone. However, S...

Resolved! Add iPhone to my current SIM only Plus Plan

If I upgrade my SIM only plan this weekend to a Plus Plan, can I add a iPhone to that plan at a later date or do I have to upgrade to a SIM only Plus Plan and iPhone Plan at the same time? Not sure if phone and SIM are two separate linked contracts o...

Resolved! New sim

Hiya I spoke to one of your collegues today who said that my number would be kept with the new sim but I'm confused to why on the email it has stated a new number Many thanks Sammy Hatton

Resolved! I cannot find the puk

hi I don't find my puk here please help im tired calling them or chatting is too long cue ...and all they ask you lots of verification only for asking puk or simply questions.

Ref phone [Removed]

My phone is 5g enabled. It looks as if my area - [Removed] is as well. No sign of 5g availability when I look at the data networks status. Is my SIM 5g capable

Resolved! Age verification

My age verification says its off. But I still can't access 18+ pages.

O2

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