Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 237762 Views
  • 2 replies
  • 2 kudos

Resolved! 12 mont SIM only contract ending soon

Hi, My 12 month SIM only contract with 02 ends at the start of August 2023. I'm happy with the current contract and cost. I wondered what happens if I do not switch to another 12 month SIM only contract? Will I be charged more at a contact of 02's ch...

Reece12 by Level 1: Joiner
  • 1533 Views
  • 2 replies
  • 0 kudos

Resolved! Order

I have received a text about a change and can see order on here but I haven't contacted you to change anything today. What is this

Resolved! Question about deposit and upgrade

Hi there. I currently have two lines on my O2 account. When I initially added a second line a month or so ago I was told I needed to pay a deposit of £175, and this would be returned to me after 3 months of billing either as a credit on my account or...

No dispatch notice

I ordered my new phone on Wednesday and it says order received and I req delivery today but have heard nothing, is this normal?

Apple Watch

Hi, I bought an Apple Watch through O2. It has stopped working. Do I contact Apple direct or O2?

mrsbaker1 by Level 6: Acolyte
  • 312 Views
  • 1 replies
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Resolved! blue light discount

how do i add my blue light discount ?

Aidy by Level 1: Joiner
  • 868 Views
  • 1 replies
  • 0 kudos

Resolved! Extended upgrade with no explanation!

 2 days ago my upgrade date was 29 days. Today it’s 3 months 28 days out of nowhere! First thing I did was check my credit file.. it’s 24 points higher than 2 months ago when I got the sim. Tried contact centre and they say (despite the attached proo...

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Resolved! Annoying O2 sales team

Does anyone know how i can stop the O2 customer service calls. I've asked them to stop calling and trying to upsell me something under the pretense that they are trying to save me money. I'm getting calls every day sometimes twice a day. I must be on...

tcbflyr by Level 1: Joiner
  • 1403 Views
  • 5 replies
  • 1 kudos