Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 230200 Views
  • 2 replies
  • 2 kudos

Resolved! Can't receive calls - Can I leave O2

I can't receive calls with my sim. I've tried resetting the phone, settings, switching phones, and nothing works. It says I have signal, and I can make calls (sometimes). I would like to leave O2 with no extra charges as I'm not receiving the service...

Resolved! Exchange upgrade phone

I have received my upgrade phone today and I’ve ordered the wrong size, it should have been the iPhone 14 yellow not the iPhone 14 plus. How do I exchange please?

Dan351 by Level 1: Joiner
  • 320 Views
  • 1 replies
  • 0 kudos

Resolved! Stop SMS billing alerts

Hi,I'm trying to disable SMS billing alerts and the team on 202 support tell me they can't do this anymore.Any advice on how to avoid being charged for unwanted O2 texts when roaming outside of the UK? Thanks

jimbo_19 by Level 1: Joiner
  • 446 Views
  • 1 replies
  • 0 kudos

Resolved! migration from Virgin to O2

Hi I will migrate from Virgin to O2 and want to pay less. How to do it? 

TR12 by Level 1: Joiner
  • 288 Views
  • 1 replies
  • 0 kudos

Resolved! Still no code for free galaxy buds pro (45 days)

I’m currently about 45 days since purchasing my S23 Ultra, was told code to redeem free buds would be sent via text message after 30 days!?. im still waiting. Just interested to hear if anyone has received their code yet, and after how many days!?.Me...

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GIBXO by Level 1: Joiner
  • 930 Views
  • 2 replies
  • 0 kudos

Resolved! Make A Payment

Hi, I just wanted to know that if I make a payment on my airtime bill, will that month's payment still go out at the stated date?

HM300 by Level 1: Joiner
  • 332 Views
  • 1 replies
  • 0 kudos

Resolved! 3 weeks in usa

Hi I am seeing things online about some change that happened this year that affects using your phone abroad. In August I go to the USA for 3 weeks, I have a cheap monthly contract and understand it would be a bolt on for 6.99 a day . I have heard abo...

Resolved! O2 order meant to be click and collect

So I’ve placed an order for iPhone I saw the click and collect today at multiple stores, so I placed it hoping for same day. As soon as order placed I saw it said 2 days after “today” also the store no longer had option for it, but next morning did. ...

Lewwy by Level 1: Joiner
  • 702 Views
  • 1 replies
  • 0 kudos

Resolved! Turn my phone on!

My bill was taken 2 days ago! Turn my phone back on!

Balls by Level 1: Joiner
  • 1201 Views
  • 12 replies
  • 0 kudos

Resolved! 02 bill

Spoke to 02 this morning saying I owe them 9 92 but my bank says it has been paid can u sort this out

Stagg1920 by Level 1: Joiner
  • 256 Views
  • 1 replies
  • 0 kudos