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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 250624 Views
  • 2 replies
  • 2 kudos

Out of Stock

I upgraded on the 15/09/2023 for the new IPhone and everything went through signed the contract on the 15th with a due date off 22/09/2023 and the following day got this message. Sorry to bring bad news, your order is out of stock. Whats actually goi...

iPhone 15 Pro Max delivery

Hello. I ordered an upgrade to an iPhone 15 Pro Max and the confirmation email said it would be delivered 22 Sept, and it still says that on the status page.Is this true? I thought there was a wait of about a month for delivery

MattyBur by • Level 1: Joiner
  • 5375 Views
  • 9 replies
  • 0 kudos

Resolved! Bill payments

I made some international calls on my o2 number,I am on a monthly plan.I was making the call not knowing that I am being charged,I thought that the international rate is added automatically. I checked my bill it is now 921£.I tried to contact the cus...

Olahbold by • Level 1: Joiner
  • 445 Views
  • 1 replies
  • 0 kudos

Account Cancellation not gone through

Hi all,I have moved abroad to Canada and arranged for my account to be disconnected in June. I have since learnt the disconnection did not go through, and I have been charged 3 months of pay as you go. Because I am abroad, I cannot call customer serv...

Resolved! Cant track my order

My orders Oops.Something went wrong.There's been a slight problem. Don't worry, we've got our best technicians on the case, so make sure you come back soon. Can't track my order.

ians325 by • Level 1: Joiner
  • 914 Views
  • 5 replies
  • 0 kudos

Resolved! Cancel a sim

The SIM number is no longer in use. How can I cancel it? [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Resolved! Cancelling a contract

I’m trying to cancel my monthly bill and switch providers but keep getting put on hold for 60mins+. Can I speak to someone online in a live chat to do this? I’ve only managed to get through to chat bots

Crylac by • Level 1: Joiner
  • 411 Views
  • 1 replies
  • 0 kudos
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