Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

extra sim

hello,i have contract with you, but i need additional sim. what can you offer on pay monthly base?

change of tariff

Hi,I am a customer who was transferred from Virgin to O2 . My bill has increased from £14 to £17 per month. i found that you are offering a tariff for 12 months with 20 GB for £8. How can I switch please?

Resolved! Was a victim of scam call 24th July 2023

I received a scam call 24 July and foolishly gave information to the scammer that allowed them to order an upgrade and expensive new handset. Immediately after the scam call on realisation it was scam I called O2 and was advised that if the order cou...

unexpected bill

My bill this month is £53, normally £16. You will see from the detail on the bill that 2 calls to strange numbers account for the difference. I have unlimited calls so why the charge. Also as I am sure you will agree this must have been calls made by...

Resolved! Apple Watch & Airtime Plan

I plan to buy a cellular Apple watch outright from the Apple store. I would like to add this to my o2 plan and have a few questions. If I own the watch and add an airtime plan is this just a rolling monthly plan or would I be tied in to this for a ce...

Resolved! Cost of adding Apple Watch to subscription

Hi,How much does adding a cellular Apple Watch to an existing subscription cost? Is there a monthly or upfront cost?

Text message from 02UK confirming my order...

I received a text message last night confirming my order had gone through although i havent ordered or touched anything regarding my account, I then had a message this morning confirming theyve added my out of bundle charges reduction. Has anyone els...

Resolved! Order nor made

I have recieved text and email on 04.09.23 saying you have recieved my order but I have not made any recent orders

O2 upgrade rejected?

Hi just tried upgrading early online but i had a message saying 'due to our business policies you didn't meet the required criteria' I thought there were no credit checks for upgrades? I have two lines with O2 currently, the second is the one I want ...

Bills for returned phone

I had a phone that I sent back within the 14 days return window, The return was accepted. The number for it has dissapeared from my O2 account and I have been contacted about a refund for the £30 up front fee. But I am still getting bills for the dev...

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