Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! PAC Code

I have two numbers on my account and need to get a PAC code for one of them, how do I do this since I can't use the TXT service to request it?

Lost my number after switching to O2

Hey, last Sunday I made the switch from giffgaff to o2 (payg, rolling monthly). I have done that with the sales representative and entered my PAC code on the o2 website to bring my original number to o2. On Today's morning the switch was partial, so ...

Paying of device plan

Can I pay of the device plan completely

Accidentally bought wrong bolt on

Hey I just bought a 500Mb bolt on for £6.50 - I meant to buy a Zone 3 one but ordered the wrong one. It was less than 5 minutes ago, can you please cancel it and not charge me?

Trying to leave O2, spent 90 minutes on the phone, no answer

Hi, is there an electronic way to leave O2? I’ve just spent 90 minutes on the phone from 19:45 until 21:15 and had to hang up after realising the phone line had closed, I was asked to wait and had hold music played at me for the whole 90 minutes.

Resolved! New Order

I have received an email and text message thanking me for my new order but I haven't placed a new order.I renewed my contract in February this year and I haven't changed anything since.Can you explain why I have received the text and e mail please?Th...

Resolved! cancel my monthly contract

i would like to cancel my monthly contract and change it to a pay as you go

Resolved! Phone Upgrade but no eSim

Hello I have upgraded my phone via o2 but do not have a QR to scan to get the esim on my new phone.Sim on old phone is inactive.

17% price hike in the 3rd month of a 24 month contract

How does O2 justify a 17.3% price hike in the 3rd month of a 24-month contract? Especially when their service coverage is still the worst of the providers.What is the customer service contact number? I need to get this price hike reduced to something...

Faulty sim

Hi my sim is faulty, we’ve tested on other phones and it’s definitely the sim. Can you send me a replacement? Thanks

O2

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