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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 252867 Views
  • 2 replies
  • 2 kudos

Overcharged for extra

Hello, I joined o2 and had a free 3 month trial of Prime. I made sure to set it to not auto renew around a month into the trial and got email confirmation it would not renew. In my last bill I was charged an extra 29p for Prime, due to I'm told the e...

Kr1s_ by • Level 1: Joiner
  • 1272 Views
  • 6 replies
  • 0 kudos

Resolved! replace lost sim card

Hello, I need to order a new sim card as I've lost mine. Please can you tell me how I do this?

Rosie85 by • Level 1: Joiner
  • 1163 Views
  • 1 replies
  • 0 kudos

Resolved! Stolen Phone

My phone has been stolen abroad I need it blocked 

Kassie1 by • Level 1: Joiner
  • 429 Views
  • 1 replies
  • 0 kudos

Better deal

Can you give me a better deal to stay with O2?

Turlough by • Level 1: Joiner
  • 343 Views
  • 1 replies
  • 0 kudos

o2 12 month sim card, Direct Debit- how to set up?

Hello O2, I am seeking to acquire a new monthly SIM card. I am an international student, I have reached the payment section. I am trying to check-out abut I am not sure what the Direct Credit portion of the process is. Where can I acquire my account ...

paugq by • Level 1: Joiner
  • 1132 Views
  • 3 replies
  • 0 kudos

Resolved! One number on 2 Devices

Does O2 offer a one number plan?i want to use the Same number on my Phone and ESIM enabled smart watch thanks

Resolved! Virgin O2 Volt sim cancellation.

Hilike many others, I have been told by Virgin that my previously agreed deal, that included the O2 sim, is going up in price. I have been informed by Virgin that I can cancel the whole package without charge but can see from other posts on this foru...

Nerrad67 by • Level 1: Joiner
  • 3022 Views
  • 4 replies
  • 0 kudos

Upgrade not arrived/no order confirmation?

Last week I decided to upgrade my phone, ordered my upgrade through the app. Should have been delivered on the 21st September. After upgrading I received no confirmation email even though I’ve screenshotted the order for my own records. No order is s...

KevW0367 by • Level 1: Joiner
  • 1579 Views
  • 3 replies
  • 0 kudos

Resolved! Billing

Hi,I would like to get paper copies of my bills as I cannot access them thru the website as it throws an error when I try to download it.

PC26 by • Level 1: Joiner
  • 398 Views
  • 1 replies
  • 0 kudos

Paying bill

Hi my services have been restricted so cannot log in or call to pay my bill

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