Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Contract

I have cancelled my contract yet this company is still trying to charge me for a number that is out of service.

Resolved! Mobile number

Hi I want to swap my number to a Pay as you go (REMOVED). I want to order a new number Pay Monthly number please. (new number) Also my boyfriend is in Pay as you Go O2. Can we swap this number to Pay Monthly deal Please advise. Thanks Sarah [Mod edit...

Resolved! No service

Paid my bill Still have no service

Can’t sign in and want to update payment details

Help I need to change payment details to reinstate the contract and talk about the account please. I really need to sign in as and make sure all the details are correct as my boyfriend used his card to sign up but I am the rightful owner and bill pay...

Resolved! Charges

Hi I don’t t want any extra charges in the phone number ************* [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Resolved! Leaving

Frustratingly I cannot find a way of cancelling a contract that was started with Virgin media that I do not use and never have done, can I cancel please

Verifying my account

I don’t use the sim on my account and can’t verify when I’m trying to upgrade

Resolved! Breakup

Hi. I've got 3 phone contracts with yourself but one i need to change into my ex partners name if I can

Resolved! 70676

I have charges I don’t understand what is service no. 70676. and why does a received message cost £10.

Account Credit

I recently accidentally made 3 payments to one of my devices and now I have credit on my account. Is there a way I can pay my other devices using this account credit?

O2

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