Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Why am I being charged £7.99 a month for audible?

I’m being Each month for audible, I didn’t ask for or consent to it and it’s gone unnoticed can we please Rema it and arrange a refund?

SIM Card order

Hi I order SIM card. Received my contract, gone through payment and credit check. The payment didn't leave my bank despite I approved it on the app at the time of purchase. I got on screen message saying order being processes and should receive it fo...

delivery of new phone

hi, i have a delivery date for today to recieve my new device, my contract also states i should recieve 25gb of data which hasnt happened, is there any update on when my new device will be delivered and my contract changed over?

Esim

Hi I have lost my phone with my eSIM loaded on it. I have another phone i can use. Can the eSIM be transferred to this phone?

Order update

Can i get update when i recived my order

No charger plug came with new phone

I received new phone and just a lead but no plug wondering why that is my phone is a Samsung s23fe

Rolling plan

How do I cancel my rolling monthly plan ?

new order click and collect

i ordered a new phone on the 27/08/24 for click and collect on the 28/08/24 and i'm still waiting for the message to say it's time to collect i can't get though to the store i just keep getting text messages saying sorry your order has taken a little...

Data usage warning message

Why do I get data warning messages when I am on an unlimited plan?

Loggin in

I’ve no longer got access to my previous phone number which is linked to my 02 account. When I try to sign in it needs a code from my phone number but I can’t get that now therefore I can’t sign in.

O2

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