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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 230156 Views
  • 2 replies
  • 2 kudos

Paper Bill

Hi - can you please remove the service and cost for paper billing for [REMOVED]. E-mail bill will be Ok from now. [REMOVED] Post Edit - Private Information [MOD EDIT: Personal and private information has been removed from this post. Please do not pos...

SDH13007 by • Level 1: Joiner
  • 168 Views
  • 2 replies
  • 0 kudos

eSIM

Need eSIM

Vikkgazy by • Level 1: Joiner
  • 193 Views
  • 4 replies
  • 0 kudos

Resolved! Check Direct Debit Billing Date

I recently changed tariff and called the support team to change the billing date for the direct debit to be the 1st of each month. I cannot see if this has or has not happened.

jdm_kent by • Level 1: Joiner
  • 158 Views
  • 1 replies
  • 0 kudos

Cancel 500mb Data Bolt-on

Hi, I’ve added a bolt-on by mistake and want to cancel it. It’s a 500MB data bolt-on. How do I go about cancelling it please?

PaulyG by • Level 1: Joiner
  • 122 Views
  • 1 replies
  • 0 kudos

Query my bill

I was due to have a reduction on my last bill for the removal of Disney +

Bill is higher than contracted

I signed up to a £7.99 contract, starting 30 Aug, but O2 have charged me £8.50 for my first bill.I haven't used the SIM card, and have additional spend set at £0.It can't be VAT, as that would be more than 51p.Any ideas what the extra charge is pleas...

VickyUJ by • Level 1: Joiner
  • 165 Views
  • 2 replies
  • 0 kudos

E-Sim Not Working Abroad

Hi All, I've been abroad for sometime and up until recently (4/5 months ago), I hadn't had a problem.However, it appears that my O2 e-sim is not working.I'm still be charged for my O2 service (naturally...), but I'm not actually receiving any coverag...

Contract change

Hi,on a 24month SIMO contact, now in last 11 months. Can I upgrade /change to 12 month SIMO contact with no penalty? Tried via us USwitch link, and still wants cancellation fee? Is it best to chat online or talk directly to CS?Thanks

Stormjai by • Level 1: Joiner
  • 191 Views
  • 1 replies
  • 0 kudos
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