Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Out of contract

My contract is up and I’m travelling to New Zealand. What’s the best SIM only deal for me?

Remove a bar

I reported my phone as lost but have since found it, how can I remove the bar to allow me to make phone calls etc again now I have replaced the sim with the new one that was sent out?

I can't get OTP text while abroad

I can't get OTP text from bank while I'm abroad in India

Resolved! extra data for holiday abroad

Hi my monthly bill is under £8.00. Free calls, Free messages 500 data. Im going to Spain with the family, Ive realised that I will use much more data on the ''phablet '' without my laptop in tow. Wi fi entertainment or ebook whilst travelling . What ...

Resolved! My order has disappeared without any notification

Although I ordered new sim one week ago, there is still no update even though it said they would email me in 48 hours. What’s more, the order disappeared when I see my o2 account.Here is my order number ms-324837173,Could you tell me what should I do...

Resolved! Returning Products

Hi.Im currently Half way through a Pay monthly plan for a Galaxy Tablet (About 4 months i think) and i have decided i no longer need it. Can i return it and if so, are there any charges?

Resolved! New phone

I have had a call today from o2 offering me a new phone which I agreed I phone 13 but it’s saying in my account Iv ordered I phone 15 a lot more expensive????

Resolved! Upgrade Fee

Why am I being quoted a fee of £166 if I want to upgrade to a new handset, this is on top of the price of the new handset. Previously while on Sim only upgrades have always quotes as being free. I might just buy an iPhone direct from Apple. I am Sim ...

Resolved! Texts

I cannot send a text to a certain number in my contacts.I can recieve text from number but not send

eSIM won't activate

Seen a few messages like this - phone was stolen, ordered replacement, new SIM won't work, got send an ESIM - that won't work either. Spoken 3 times to the help desk - am wondering if there is still a bar on my account from reporting it stolen - how ...

O2

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