Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Changing Direct Debit

I have 2 linked accounts but they seem to be separate billing accounts. My login only allows me to update Direct Debot details for one of the accounts. Anybody have any idea how I can access my second billing account?

Resolved! lost sim

I have lost my sim and I would need a new one if that is possible

Resolved! IssueWhen I click previous bill and current bill

When on the website I cannot download or see a copy of my September bill.

Resolved! Change Payment Date

Hi, Please can you advise how to change my billing payment date. Thanks

Resolved! Upgrade

Hi I am just emailing as I have just recently upgraded to a Google pixel 8 pro and had the Google pixel watch 2 as a free gift but I still haven't received the watch and it's not showing in my orders so was just wondering if and when I will receive t...

Trying to get a monthly tariff

Hi, trying to get a monthly tariff but I am having issues logging on and buying

Resolved! Number port from Virgin

Hello, I have a new O2 contract having transferred my number from Virgin with a PAC, my number now says number not recognised when called? And now I can’t call out or receive any callsany help would be appreciated jake

iPhone 15 pro max

Upgraded my phone to an iPhone 15 promax. It will be four weeks ago this week still saying awaiting stock. Has anybody any idea when I can expect my delivery

Bills for cancelled account

I had a Pixel 7 Pro from O2 but returned the phone within the 14 days of getting it. The return was accepted and the air time plan removed from my account with a small bill for the time used. However the CCA for the phone is still active and I have b...

DPD have lost my phone

Hello! I ordered an upgrade (Galaxy flip 5) on the 12th of Oct which was due to be delivered on Monday the 16th of Oct 16th, it wasn't and having spoken to DPD on the 17th it appears that they have 'lost it', i've spoken to O2 customer services whom ...

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