Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Account balance

Account balance not shown in MyO2

Resolved! Upgrade

I have upgraded my phone in the app what will happen next?

Resolved! Cancelling a pay monthly sim

I want to cancel a sim how do I do this

Upgrade

Hi, I’m looking to upgrade. You’re offering me 30gb plus for £12.99 pm which is great- however the same tariff for a new customer is £8 pm? Why do I not get this?

Resolved! Partners purchases added to my bill

I added an extra phone number to my account for my partner to use, but it seems that whenever she makes an additional purchase through her number (eg iTunes), the cost of this seems to end up in my bill instead of hers, I’m assuming as I’m the accoun...

O2 app

Hy can you tell me why I can’t use my o2 app?

Resolved! O2 contact number

Anybody know the phone no for the o2 shop Selby, YO8. I’ve found a number on the internet t01757 705888 but it’s disconnected.

Resolved! Charged extra

Hi,I have been charged extra on my 02 bill for Disney + which I don’t use anymore and haven’t used in a while. My Disney + subscription was cancelled a while ago and I still have been charged for this.

Moorcroft

Ive been trying to get in touch with o2, finally got into the account and paid my bill but now I've had a letter from moorcroft debt- please tell me what's going on

Why are you billing me when I have left

I left 02 recently but you are chasing me for another monthly payment

O2

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