Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Unable to purchase Black Friday SIM only deal (40gb 12 month contract)

I am an existing O2 customer and am trying to purchase a SIM only monthly plan for my wife. The product is offered by O2 via the USwitch website. I have tried at least 6 times to purchase it starting on Friday 24th November 2023 and finally today on ...

Resolved! Hi i bought samsung galaxy 23 end of semptember but i sill didnt recieve any code for buds 1£

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Resolved! Galaxy buds 2 pro

Help!I ordered my Samsung galaxy s23 in October 4th and I should have received the code for a free pair of buds. It's been almost two months and I still haven't received the code. I have tried contacting through the agent chat (three times) and via t...

Resolved! Minimum Contract Term

Hello. We're getting in touch to let you know that you're currently out of your minimum contract term and your monthly Airtime Plan is **.**, this excludes any current discounts you may have.You can choose to stay on the same tariff, move to another ...

Resolved! My phone number is being used by a scammer

Hi, I keep getting phone calls off random numbers from people I don't know saying they have just had a missed call from me and end up calling me back. I believe there is a scammer who is using my number or changing the caller ID to my number, not sur...

Failed credit score for upgrade

Hi, I contacted your service centre on Sunday as I was upgrading online and my credit check was declined. There is no reason that it should be declined as my credit score is the maximum it could be. I was due a call back on Monday which never happene...

Resolved! I have lost my phone

I need a replacement phone

Resolved! Removing phone from contract

Hello, I have 2 phones on one payment but sadly my husband passed away, so I am looking to remove his phone

Transfer of Ownership Issues for 3 Weeks

I am beginning to regret taking out another contract with O2, rather than getting a PAC code and moving elsewhere. Almost 3 weeks ago (10/07/23) I took out a new phone contract in my own name. I have had an O2 number under my father's account for a n...

Cooling off period porting out

So I took a 12 month sim only deal on the 16th November 23 I have decided to leave I am within my 14 day cooling off period yet O2 claim I owe £110 Yet the text I get from O2 with my PAC is Hi, it's O2. You're in your 'Change Your Mind' period, if yo...

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