Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Can't sign contract?

Hi, so I'm trying to sign up to a new monthly contract with O2 (moving over from EE). And I've so far had a nightmare of a time.First I tried setting it up online, and failed the checks despite having good credit history. So I rang them, and ended up...

I was given a new unwanted number when I got new contract ..now being charged despite never used

my old contract was up and I found a good deal online. O2 mistakenly sent me a new mobile number so that at one point I had two phone numbers on my account! I contacted them immediately and explained there had been a mistake as I only wanted my own o...

Resolved! Close Account

Last Thursday 23 Nov I called 202 and gave 30 days notice to cancel my account at the end of the minimum term on 22 Dec. I also said that I did not want to keep the number. I was told the cancellation was being processed and the I would receive an em...

Roaming Charges

I was recently in Mexico and received the below text message from O2 stating all calls and messages are included in my plan as at home, however when I returned home I was billed for using calls and messages. Please can you assist in correcting this l...