Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Re premium rate

Ive tried to stop been charged for a premium text but it’s just saying not delivered is there a way you can stop these premium rate messages coming to my phone

Resolved! Activate esim

Hi i just upgraded my data tariff but after i did i was disconnected from o2 network and not able to get back on o2 network please help

Resolved! Paying off phone

Hi there, I would like to pay my remaining balance off so I can leave and buy a new phone. The options online will only allow me to reduce monthly payments/reduce monthly term. I would like to pay in full. Please advise. ThanksBen

Resolved! activating a swap sim card

hi I need help activating my swap sin card

Last bill why have I been charged

Good afternoon. I have left o2 and have still been charged the full monthly payment. Can I ask for a refund for that month please?

Resolved! Cancelled virgin contract

I am moving house and virgin cannot transfer or provide contracted services. Can I there fore cancel my expensive sim only with O2, taken out with the virgin contract?

Resolved! Upgrade - what does 'data boost' mean? Is that before or after VM data doubling?

I am looking at the Pixel 9 offer as an upgrade. The standard offer is for 5gb for £21. The offer being made available for me is 10gb for £21 through something called 'data boost' Is this data doubling before or after the data double for also being a...

Resolved! Cancelling this account

Sadly my wife whose mobile number this is died on 11th November 2024 and I therefore need to cancel this phone account

Resolved! Recent advice of increase to charges

I have just received your email advising me your prices are increasing from April 2025. For me this accounts to a 18% increase from £10.00 per month to £11.80. My contract says that my charges will increase annually by RPI and 3.9%. Much as I have tr...

VAT Invoice

Hi there, I require VAT invoices for my phone bill now as I’m putting the expense through my business. Please can you assist with this. Thanks, Kelly

O2

Forum Posts