Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Taking out a new contract after switching to PAYG

Hi all. When I first joined O2 my credit score was abysmal (its still not great), and I couldn't get a phone contract anywhere. To counter this I took out a sim only plan with O2 and built up a good payment history until they allowed me to upgrade to...

Accounting cannot access my O2 app or My O2 account

I can’t access my O2 app to set spending cap

billing problems

I have been trying for nearly 12 hours to speak to an online chat agent but I keep getting cut off saying there is no one available. I want to pay my outstanding bill but cannot do this until friday. i cannot ring the payment management team as i hav...

Best SIM deal

Hi, I am looking for the best deal for a SIM only deal. Can it be added on to my monthly contract?

not impressed

Sorry to have first post as a negative but... I can live with the fact that my SIM hasn't arrived (time of year will add to delay) (even though another network has delivered a SIM at no charge through a courier.What I'm not impressed with is I'm curr...

Changing to a new tariff

Hey, My tariff runs out on 13/01/24. I will keep my current phone and get a SIM only deal. Does anyone know when I can apply for this deal? Hoping it can be in place by that date to be able to swap? Thanks! C

sim only offer

I have reached the end of my contract. I wish to change my tariff, but your 'MY O2' offers do not match those I can find online. I wish to change to the 25GB £8 a month contract - can you arrange this?

Resolved! Swapping to a rolling plan

Hello, I’m on a pay monthly plan but have paid off phone cost. Is it possible to swap to a rolling plan and how do I do this? Thanks.

Resolved! Change number

Hi, I need to change my phone number

OUTGOING CALLS MISSING ON MY BILLING DETAILS

I need to be able to access my outgoing 101/999 calls, there is no history on my bill (contract) that I've made these calls. I know for a fact that they've been contacted as I have screenshots, but it's not come up! Do 999/101 calls come up as a diff...

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