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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 250249 Views
  • 2 replies
  • 2 kudos

Renewal failed - already charged my monthly tariff

I’ve been charged the monthly tariff but my plan hasn’t auto-renewedwhat do I do now? How do I get my money back? p.s: I’ve recently lost my sim and went to an O2 store and got a new sim for the same number and the salesperson as assured me that ever...

O2 Switch Up - Phone condition Q's

I have O2 Switch up. I have used it a few times now and my phone was in mint condition but this time I have managed to get a fairly deep scratch on the screen. Its about 5mm long and deeper than a surfce scratch. I have tried to take a picture of it ...

Nagasaki by • Level 1: Joiner
  • 733 Views
  • 1 replies
  • 0 kudos

Resolved! They’re making me stay!

I need some helpi want to transfer my mobile number to a new provider but because I’ve got an Apple Watch on my account they are saying I will have to pay the outstanding balance for the watch if I transfer my mobile number I have not heard of this b...

Pop82 by • Level 1: Joiner
  • 471 Views
  • 2 replies
  • 0 kudos

Resolved! Insurance

Could I make a claim for phone repair or replacement 

Lmccrea88 by • Level 1: Joiner
  • 324 Views
  • 1 replies
  • 0 kudos

Resolved! VAT INVOICE JAN23-DEC23

Good Day, I need to download VAT invoices for my account for the period January 2023-December 2023. It's not very easy on the website nor on the app. Can you please help me? Many thanks!

Resolved! Bill payment date

Hi I set up a direct debit but they didn't tell me what date it was for can you help please

Shippy83 by • Level 1: Joiner
  • 297 Views
  • 1 replies
  • 0 kudos

Resolved! Message about an order I haven't made

I have received an email saying 'Just confirming your order has gone through' and citing an order number. But I haven't made any order and I don't understand why I have received this message.

Ferg2 by • Level 1: Joiner
  • 421 Views
  • 1 replies
  • 0 kudos

Bill

Why is my bill so high this month?

Denzel by • Level 1: Joiner
  • 314 Views
  • 1 replies
  • 0 kudos

02 Switch up Preorder and promotions

I have 02 switch up which I took out last January when I got the s23 ultra. I'm planning to switch up to the s24 ultra. I assume I can go into store and the switch up works with preorders?

Anonymous by • Not applicable
  • 899 Views
  • 3 replies
  • 0 kudos
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