Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Tariff Renewal

Hi Can you please confirm that I have renewed my Tariff OK

Resolved! Remove spend cap

How do I remove spend cap on my phone

Resolved! Travelling in New Zealand

How do I use my phone in New Zealand without huge charges? Cannot get any sense out of the chat bot.

Resolved! Info about split charge between ongoing rate and new 24M contract

How does O2 split the interim payment when changing mid-month from ongoing rate to 24M contractDetails:My previous ongoing rate (Virgin then forced to O2 but no contract) was £20.42pm 50GB Unlimited X 2My new 24M O2 contract is £12.99pm from 13-Nov-2...

Bill

I’ve paid bill and services are turned off??

Resolved! Leaving

How do I cancel my contract?

Not what was offered

Hi I just bought a sim and it says I can get 50gb for 15 pounds but when I topped up its only given me 25gb can we change it to what was offered please

Resolved! Paying off a device plan as a surprise gift?

I'd like my husband to be able to upgrade his phone though he still has an outstanding balance on his current phone and wants to have that paid off before upgrading.Is there a way I can pay that off for him as a gift so he would own the phone and can...

How to stop netflix charge on my o2 bill

I don't know how to stop netflix being charged to my o2 bill

Resolved! How to claim free Samsung Galaxy Buds Pro2 with Galaxy S23

Hi I am wondering if someone could help. I went into a branch today and upgraded to the Samsung Galaxy S23 with there being a promotion for the free galaxy ear buds pro2 however the person serving told me to go to the Samsung website to claim however...

O2

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