Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Galaxy earbuds claim

Typed this out already 02 systems are rubbish. But I want to claim 2nd pair of buds for my wife's phone and can't get code accepted and can't get through to speak with anyone

ROLLING PLAN

Hello, I have paid several times to renew the Rolling plan, but it is still Pay As You Go. Can you fix it, please, because I wasted a plenty of money and time to renew it.

Resolved! Cancel plan

Good morning, I have 2 mobileplan running on my account and one them has to finish in this month. I don’t want to upgrade so just want to cancel it. I have another phone plan on my account which I would like to keep it

Sim switch / new contract / no access :( please help

I switched from a sim contract to a new one that was cheaper since I barely used the one I had since I was only using it to call family. Plus I don't have the money for it. Had some trouble for a while trying to get my number switched over to the new...

Resolved! SIM keeps failing

I have had to clean my SIM 3 times. Do I need a new one?

direct debit

i’d like to set up direct debit

Can't receive calls or texts since virgin migrations

I'm unable to receive calls or texts ,which means I've been unable to access my email, bank accounts, WhatsApp, and more because I can't receive verification codes neither via text nor call.. It's been extremely frustrating dealing with O2 customer s...

Resolved! Was removed from my rolling plan with no warning despite still being charged at start of month

I signed up for the £10 rolling plan in November and it worked perfectly until this month. I got the usual text 2 days before saying they’d be taking the money from my account, and 2 days later the money was taken. I didn’t receive a confirmation tex...

help

hi im wondering if im able to speak to some one from 02 in live chat im wondering ive got a phone from sky im wondering if im able to put my sim card into that phone i had from sky im jsut wondering how i go about it if i can i need esim card

Resolved! O2 cancelled my direct debit, why?

Since being taken over by O2 from Virgin, 7 payments have been taken using my normal DD. Now I've received a text message to say my DD has been cancelled, no change in bank details, no cancellation my end, O2 have cancelled it. Why has this been done...

O2

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