Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Airplane

I’ve paid my arrears and my next bill is due on February the 19th but my airtime plan isn’t working

Resolved! Can I get a phone contract with a debit card

Hello I am looking to get a phone on contract with 02 as my old phone is broken and I am in need of a new phone but cant afford 800 pound for the new iphone, can afford it monthly but just can't get past the 02 credit check, I saw online that if I ca...

Resolved! No Service after porting

Got my number transfered from Vodafone, when you call it’s going straight to voicemail and welcome to 02 Tried to call o2 but they said it’s in middle off transferring but number is changed over on app and website. Any Help

Resolved! Cancelling Netflix on my account

I need to cancel my Netflix automated account through O2, I have been trying for months with no support from O2 helpful

Disney+ extra

I had a 6 month free subscription to Disney+ which ended at the end of January. I thought I had cancelled auto renew but I have been charged for February. I have now cancelled again. Will I get a refund for this month?

Cancel and PAC

I’ve got a monthly rolling contract after my initial contract with o2 finished and I didn’t change it. I also have my Apple Watch airtime on there.I’m moving to a different network now so I wanted to get my PAC and then cancel both those contracts. I...

Handset only upgrade

Can I get a handset only upgrade

Tariff

I am currently out of data and have a pending new tariff to start on the 10th feb 2024, can it start now?

"default" on my credit file (ERROR BY O2!!)

Hi all, I took out a contract with o2 mid April and 2 month later I got an email on 24th May 2021 saying there were changes to the terms and conditions of my contract, and I could terminate my contract with o2 without paying any early termination fee...

payment date

Hi. I change my payment date to last month to the 15th of feb? I have my statement through and it states my bill date is still the 6th? Can you help me please

O2

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