Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

What is happening with my order

Was told 24 hours , its been 4 days

A few questions about my account

Hi, I have few questions about my account and payments

Resolved! My sim card not working at all

Hi , i came back from holiday and because my card frizzed I couldn’t pay the bill i want to ask if thats possible help me to sort it out like i pay in next 4 days the all outstanding balance and during this time please bring back the network and call...

Resolved! Contract

Is my contract cancelled automatically when I change provider

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

monthly bill

Hey, I’ve just been going through my direct debits and I just want to check what each payment is for. I am paying 3 different payments a month. A couple of them being around £30 and one of them being £70? account number: [Mod edit: Please do not shar...

Returning my s24 ultra for another s24 ultra (due to black friday)

Hi,I'm kicking myself, I went to stockport O2 to upgrade to the S24 Ultra with switch up, I've just now seen the offers and the contract that I'm on is a barmy £20 cheaper a month!, I've had this phone for about 7 days, can I use the 14 day cooling o...

My new sim has not arrived

My new sim was supposed to be here by 20/11/24 but it isn’t

Unfulfilled order

I placed an order for a new phone over 3 weeks ago and it has not arrived. Said a week when I placed order - now saying 4 weeks (not sure if from date of order or now). Rang customer service 3 x. Last person said go into store - obvious fob off accor...

Disney+

Why am I paying for two Disney + accounts

O2

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