Pay Monthly
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 230258 Views
  • 2 replies
  • 2 kudos

I had a new contract sim on 2nd september 2024

As I had £69 credit on my pay as you go has this been transferred to my contract. I paid £6 by direct debit.and I waas told at the 02 shop that I would not have to pay until september 2025

AnnBow79 by Level 1: Joiner
  • 175 Views
  • 2 replies
  • 0 kudos

Lost account

Hi I have 2 phones on 1 account but can only access 1 mobile number details and can’t find the other???

Menai by Level 1: Joiner
  • 111 Views
  • 1 replies
  • 0 kudos

RPI - 2024

Hey folks Every year, we adjust the prices of our products and services to be in line with the Retail Price Index (RPI) rate of inflation as is set out in your terms. From April 2024, the monthly price of your mobile plan will be increasing. We will ...

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Dave-O2 by Community Manager
  • 9898 Views
  • 42 replies
  • 2 kudos

Price rises

Hi, About to switch to O2 but there seems to be a contradiction in the annual price changes. Aside from the generous act of not applying RPI if it is negative, the contract states price rises from April 24, but eh website from 25: Contact:12 month(s)...

VAT

I need to receive VAT bills

Cancelling Contract

So i have just ordered a new phone and started another contract and it is a Sim Swap, but i want to cancel my other contract with the phone i have now, the phone is paid off already it’s just the data,calls and texts i am paying for, but i won’t need...

999Decoy by Level 1: Joiner
  • 358 Views
  • 6 replies
  • 0 kudos

Why am I paying bill twice

I changed my bill date to the 3rd of each month that's been paid the last 3 months but still getting asked to pay on the 18th also

Waldo by Level 1: Joiner
  • 110 Views
  • 1 replies
  • 0 kudos

Resolved! Cancelling bolt on

I am in Bali and needed to use my phone. So I bought a bolt on for £6 a day. All good so far.However, still while in Bali, I need to cancel this bolt on so I don’t get charged tomorrow.I have opened my o2 app to chat to o2. Error message- server unav...

CharlesOb by Level 1: Joiner
  • 150 Views
  • 1 replies
  • 0 kudos

Payment taken

My services with you were cancelled on 03/09/2024, you have taken a payment for £10.65 on the 16/09/2024, please refund this

GillianAS by Level 1: Joiner
  • 120 Views
  • 1 replies
  • 0 kudos