Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Tarrif

When my contract ended in October 2021 should not my tariff have dropped to sim only?

Charge of 1.80 reference 80900 on my bill

Does anyone know what the charge of £1.80 for ‘Information services’ reference 80900 is for on my bill. It appears every month and I don’t know what it is for.

Resolved! Cancel number

How do I get one of my contract numbers cancelled?

Resolved! Sim card

I have dropped my SIM card and can't find it anywhere and was wondering if I could have a replacement sent

Resolved! Cancelling O2 contract without access to number

I was on Virgin Mobile, and got transferred to O2.However, I don't live in the UK anymore, so my sim doesn't work any more. I just want to cancel the contract, but due to the lack of sim I can't access my account.It's impossible to actually speak to ...

Text Message 66299

Hi, I noticed I have been charged £4.50 a month for a text message number 66299. I have no knowledge of what this is and believe following some online research that this is fraudulent. Please could you confirm what these charges are for.Thanks, Paul

Resolved! Google Play

I have been in contact with O2 several times now both on the phone and by going into the shop and am getting nowhere which is very frustrating.I am being billed for 'Digital Products' which i know nothing about, i do not use google play for anything ...

Resolved! Paid bill but got a text saying money will still be taken

I paid my bill this morning through the app but just got a text and email stating that they will still take the payment on the due date.is this an automated text or should I contact o2?

Receiving PAC code by email

My daughter is part of a family plan and has lost her phone - she can't text to receive the PAC code. I called o2 yesterday and requested that the PAC code was sent to her email address. After an hour of being put on and off hold the handler said an ...

Direct debit issues

Can Anyone advise me on what to do here, I just took out a new contract and on the payment date 4 separate direct debits were set up and withdrawn all with separate payment references. Customers services are saying that only one matches my account an...

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