Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Late payment

Hello, I paid my airtime late this month, when will I be able to make calls?

Resolved! O2 are charging me twice

back in February my phone broke so I went to o2 to see if I could sort it, I ended up taking out a new contract because I didn’t have the money to pay off the broken phone which would’ve been paid off come June. I was told to call up and get my curre...

Resolved! Credit check process taking 5 days?

I’m hoping someone can help me. I signed up for a monthly contract on the 19th June with O2 and I received a welcome email. It mentioned that it can take 48 hours for my application to be credit checked.After 48 hours, I received no additional emails...

Resolved! SWITCH UP Query

I want to use my Switch up later this month. What do u need to take into store? What happens when device is Switched? Do I need to go through another credit check for the new device? Thanks

Resolved! Galaxy Ear Buds £1

We upgraded our phones two weeks ago to the S23.The offer was we get a voucher for £218 off Galaxy Ear Buds, so we will only pay £1 for them. I have checked all texts, emails, plus package and no code arrived. Anyone else having the same issues?

Resolved! Change account name to partners

change account name to partners

Resolved! My data allowance

What is my data allowance

Resolved! lanzarote

Sorry for repeating the question but I can't remember what I did last year when I arrived in Lanzarote and got a welcome text but data did not work only wi-fi? I can't remember if changed data to idata or o2 data and which worked. I would like to be ...

Card payment issue

Hi, I’m trying to pay for my 15£ rolling plan but it’s keep failing, says we couldn’t take the payment please check your card details. I have tried 2 different cards I have money on them and I’m actively using them. I entered the details correctly.

Resolved! New Sim Keep number?

Just about to sign up to another sim only deal via a price comparison site and would like to keepo my existing number on my new sim. I searched the o2 website but cant find anything about keeping an existing number on the same network with a new deal...

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