Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Number Transfer

I've been with O2 for many years never had a problem before. I've recently taken out a contract with O2 from being a PAYG customer. The problem that I'm having is I've contacted customer services on multiple occasions since Tuesday to try and get my ...

Resolved! New contracts are 36 months. Why?

I’ve been told my phone is available to upgrade, but I don’t want to be tied in to a 36 month contract, especially when all the handsets seem to have a built in obsolescence factor of two years. It’s annoying to have to look at another provider now, ...

Resolved! Upgrade

Looking to see when my contract ends

SE London 4g/5g non-existent

Anyone else having major issues with mobile Internet in SE London? Been well below average speeds for 4g/5g since I moved to o2 (ironically from Virgin) last April. In November/December 2023 my average speeds dropped to about 1Mbps...worse than 3g! A...

Number change taking ages

i requested a number change around 11 days ago and I was told it would take 2-3 days at most. This definitely was not the case I have been talking to tech support and they said the issue will be resolved within 5-10 days but I use my phone for work a...

Resolved! Billing

Can I please extend my payment date

device plan overpaid

Hi there, I paid off my device in June 2023 but my bills have not decreased since. I would be interested in updating my phone but only once I have been reimbursed for the extra charges I have been paying since June 2023

Resolved! roaming

you have warned me about roaming. i was transferred form Vigin, they are aware of my roaming. please confirm this will not apply

Direct debit

Hi, I swapped services from o2 to another provider, but my direct debit payment was still taken from my account and I haven’t received the final bill. I can’t find this number on myo2 platform either. Can you please assist with the final bill? Thanks...

Cancellation and final bill

Does anyone know how to view your final bill after you’ve cancelled your contact? I’ve just received an email saying to check myo2 but there’s nothing there. I think they will owe us money

O2

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