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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 237235 Views
  • 2 replies
  • 2 kudos

Urgent

Help, I changed tariffs on both mine and my husbands phones on 26th January. Both phones on my account. I am on holiday abroad and my phone has been disconnected. My number is no longer in my account. Please advise

Woody31 by • Level 1: Joiner
  • 283 Views
  • 1 replies
  • 0 kudos

Urgent

I currently live in Dubai and I am unable to resolve this issue that has been going on since August. I am extremely disappointed and fustrated with this service. I have a pay monthly SIM card which I cancelled on the 16th . I then purchased a pay and...

Anita94 by • Level 1: Joiner
  • 451 Views
  • 2 replies
  • 0 kudos

Resolved! Cancel contract

How and when can i cancel my current contract.

darrenb14 by • Level 1: Joiner
  • 552 Views
  • 1 replies
  • 0 kudos

Other charges & adjustments removal

Hi team Hope you had a good weekend I was chatting with one of your customer service member last Sunday, 4th of Feb regarding Other charges & adjustments on my bill for December 2023 and January 2024 where they confirmed that I will be refunded for t...

Martina4 by • Level 1: Joiner
  • 322 Views
  • 1 replies
  • 0 kudos

Resolved! no working

Hi , I need a help, don't really understand why nothing working in my phone I can't call sent messages and no Internet.On 4.02.24 was taken money from my account f20 for rolling plan , because this problems I had yesterday when I needed call I top up...

monia1 by • Level 1: Joiner
  • 315 Views
  • 1 replies
  • 0 kudos

Being charged for a ‘free’ gift

Can someone PLEASE help me.Sep 23 I took out a new contract with a new mobile from an O2 shop.I was told I was entitled to a ‘free’ gift - a Samsung Galaxy lite tablet. I said I didn’t want it but the sales assistant said if I didn’t want it I could ...

Tia25 by • Level 1: Joiner
  • 1138 Views
  • 2 replies
  • 0 kudos

Cancel a sim card

i wan to cancel my sim card pay mthly but I've been on hold for such a long time, do i have another option on how to cancel?

Resolved! Affiliate

Hi, I've just upgrade my sim only contract. I've done it through the uswtich. After completing the upgrade I have received text message from o2 that I'm now on sim only plan affiliate. What is it? I've heard about it.Thanks, Prem.

Premski by • Level 1: Joiner
  • 3638 Views
  • 2 replies
  • 0 kudos

I don' understand the number of gigabytes I have been put on 250 but I think O2 has advised my ave

Can you please explain to me so i understand my bill. 1. If i am correct my plan gives me 250Gb but my usage says I average 11.66 a month. Bearing in mind also I am currently on universal credit and I have deductions coming out for rent arrears and h...

Fashole by • Level 1: Joiner
  • 507 Views
  • 2 replies
  • 0 kudos
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