Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Still being charged for my old Switch Up phone

Hi, so I know this isn't a customer support forum but I wondered if anyone else has experienced the same issue. Back on 12th of October I did a Switch-Up from a Pixel Fold to a Pixel 8 Pro. I promptly returned the Fold by post (unfortunately the new ...

Resolved! Live chat

Where is the livechat link

Resolved! How to order a new SIM card

I just need a new SIM card mines been taken along with the phone but I'm SIM only contract how can I order a new one?

Resolved! Confused by text received on arrival in the United States

My daugher just arrived in the USA and got the message:Welcome to USA. If you want to use data while you're here , you'll need to buy a Zone 1 Bolt On . . . . . . etc.She has the VOLT O2 Travel Inclusive Zone Bolt On already so can she ignore the mes...

Unable to cancel plan

Hi Team, I'm unable to cancel my plan as it is very confusing and not straight-forward. The sim card is blocked so I'm unable to login to the online account. I still see I'm being charged and that is causing issues with my bank account. Please cancel...

Resolved! Discount

I am trying to use my blue light card discount to purchase a new phone

Resolved! pac code

i have tried to get pac code but wont come through

i need to replace a damaged sim

i have damaged a sim card and need yuo send a new one

Resolved! IMEI not recognised for Switch Up

Hi there I recently switched up to an Honor Magic V3 in September and I am planning on switching up to a Samsung Galaxy Fold 6 in December. I just went through the switch up process to see if the device is recognised due to it being such a new phone ...

Account

Hello. It says I’m still on pay as you go but I’m not I have a pay monthly SIM card contract

O2

Forum Posts