Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

False credit report

For the past few months, I've been dealing with a serious issue on my O2 account. There's an incorrect default and missed payment listed that shouldn't be there. I've spent countless hours on the phone, frustratedly transferred between different agen...

Multiple contracts, how to cancel without paying

Hi I'm paying for two different contracts with different numbers and phones. I ordered a upgrade for the Samsung Galaxy S24 Ultra but instead I got the apple IPhone 15 Pro Max. I've returned the wrong order and got the right one but now I'm paying fo...

Resolved! Can anyone help

I was with virign mobile who switched me to o2 last year. Its been nothing but problems. One being I can't ever log into myo2. It always says number registered to a different user on the website and if I try on the app it says myo2 will send me a lin...

Resolved! Can’t see an option on the app to pay my bill?

I can’t see anyway of paying my bill on the app. It’s all changed?

International Calls Contract Issues

Hello, I am looking for some advice. I recently moved from Southern Ireland to Great Britain. I originally signed up for a 30 day rolling contract for £30 which included 500 international minutes. As I have not got a credit rating in GB I was unable ...

Tap2bill

Hi can anyone help me ! I am being charged crazy amounts each moth for premium text 03330030581 code number 88222 can anyone advise me what to do and can I get my money back thanks

Resolved! Travel Bolt on

I am travelling to 9 Caribbean Islands next month. They are Barbados, Curacao, Bonaire, St Vincent, Grenada, St Lucia, St Kitts, Antigua and St Maarten. I can’t find out if I am able to use the Travel bolt on in any or all of the islands. Can anyone ...

Upgrade issues

I have attempted to upgrade my phone today using the O2 app. This was completed and I had the contract documents through. I selected a store for collection that was an hour’s drive away because that was available for collection today (it was 10am at ...

Switching number

Hi, I’ve just received my O2 sim, thank you! However, it’s asked me to put the temporary number (**********) in ahead of the number I rang switch over (**********). How do I ensure this is done? I requested a couple days ago, do I need to request aga...

Resolved! Either extremely incompetent or incredibly predatory/unethical.

I called 202 as I wanted to cancel my contract and transfer my number to PAYG. I had already paid off the device/ contract and at the moment it is just a rolling airtime plan (overpriced at that) so I thought it's time to move it to PAYG as it suits ...

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