Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Travel Bolt on Hong Kong

I opted in for the travel bolt on to use in Hong Kong. I am currently in Vietnam using an eSIM for this country. However when I travel to HK I will use that o2 bolt on £6 a day , which seems good value. I just wanted to know if there is something I h...

Waiting For Credit Risk Team For 1 + Week

Hi, I am wanting to move my existing Three number to o2. So I applied for a SIM only contract last week on the 11th. However after getting a reply saying it is currently with the Credit Risk Team and that they would be in touch within 24 hours. I hav...

terrible customer service

Hi how is everyone finding the customer service at the moment? I spend 40 mins before i got through to someone, trying to obtain my PAC code, but because my accounts inst set up properly, i cant access the my02 app, apparently i also don't have a reg...

Bill

im unable to pay my bill as it says direct debit info is not valid. How can I update my direct debit to start paying?

I am unable to use my Amazon Prime extra

I had an Amazon Prime benefit for the past 6 months. I have upgraded my account and as part of it, I was given 6 months of Amazon Prime Extra. When I try to redeem it, ı get the following error on Amazon website. When I asked them, they said I should...

Double charged by O2

Hi there,The last few months, I’ve been charged twice for all in app purchases. Apple Pay charges my bank account, and the exact same charge gets added to my tariff and is shown on my “things you’ve bought” section in the “My 02” app.I have notified ...

Resolved! Hi , I can not log in to my o2 app account

Hi , I can not login to my o2 app account

Why has my last bill increased by £20?

B

My bill

I pay monthly and have done for years with the same number but cannot access my bill and it won’t let me join my o2

Tried to port number over, O2 says it's ported but everything is still going through Vodafone!

Hi - frustrating scenario. I left O2 on 11th March for Vodafone but decided to come back. I took out a new PM sim on Saturday 16th March having cancelled with Vodafone and received a PAC code. I did the PAC transfer request twice to no avail. I spoke...

O2

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