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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 237242 Views
  • 2 replies
  • 2 kudos

Why are O2 so determined to be unhelpful?

I am in a nightmare scenario right now and it is not helped by the fact that the only support I’m allowed to contact is the chat bot that “knows the answers to loads of questions” but unfortunately has not been programmed to recognise that the term “...

Bill's too high

HelloI wonder if you can help me.I call the payments management number to see if I could get an extension on mypayment as it really is to high for me right now but he said there's nothing he can do.was wondering how it is that he can't do nothing. Es...

Isa3 by • Level 1: Joiner
  • 517 Views
  • 4 replies
  • 0 kudos

Horrendous treatment

I attempted to change my tariff in January resulting in O2 accidentally disconnecting my Apple Watch, despite numerous phone calls, tweets and registering a complaint I’ve now received an enforcement notice. This is threatening my chances of getting ...

MikeF by • Level 3: Thinker
  • 1167 Views
  • 8 replies
  • 0 kudos

Resolved! 5 hours on hold

I have been on hold with O2 customer service for 5 hours (202) is this normal and has anyone any other ideas on how to speak to a real boy?

dleigh78 by • Level 1: Joiner
  • 638 Views
  • 3 replies
  • 0 kudos

Resolved! Bill

Hi i need extra time to pay my bill without it disturbing my phone as im deaf and it’s my life line

My mum's accounts.

Hello. My mum has several accounts on her line. She has been on the phone for the last few days for 5 or 6 hours at a time (not kidding) she paid over £100 for her different bills but it's saying 'not paid', the money has been claimed from her bank a...

Changing my payment date

I want to change my phone bills to a different date, how do I do that ?

BestT by • Level 1: Joiner
  • 308 Views
  • 1 replies
  • 0 kudos

hard to get through

trying to get through to a human seems to be impossible, i want to talk about a bar on my account, live chat wont help me and 2 hours on the phone yesterday, now im trying again so great being an 02 customer. Why is it so difficult?

jsd1988 by • Level 1: Joiner
  • 431 Views
  • 3 replies
  • 0 kudos
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