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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 237229 Views
  • 2 replies
  • 2 kudos

eSim QR code for upgrade customers

I just bought a Xperia 5 V to replace my Xperia 10 III. When I bought it as an upgrade on the O2 website it said that the phone is capable of using an eSim. I thought why not, at least I won't need to wait for a new sim to be sent and then go a day w...

Ryland by • Level 1: Joiner
  • 3051 Views
  • 7 replies
  • 1 kudos

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lucie3 by • Level 1: Joiner
  • 339 Views
  • 2 replies
  • 0 kudos

My 02 app

Hi why I can’t login to my 02 app, it never lets me to login 

Mosesking by • Level 1: Joiner
  • 285 Views
  • 1 replies
  • 0 kudos

Free Apple Music - still waiting after two phone calls

My tariff that I signed up to on the 3rd December included free a free Apple Music trial. I did not receive an activation code. I called o2 customer service on 17th December and they said it had been escalated and it would be received within 48 hours...

Got odd message from o2

Hi got this text message from o2 - or is it some kind of spam : "Hi, it's O2.We've incorrectly charged you for O2 Refresh FLX Unlimited 30D 15GB. Sorry about that but we've fixed the issue now. A credit of17.47GBP will be applied to your O2 Account."...

Dino1968 by • Level 4: Observant
  • 616 Views
  • 4 replies
  • 0 kudos

Resolved! What steps to take when phone is stolen abroad?

I'm just trying to plan ahead in case I ever get my iPhone stolen (I'm on a monthly SIM only contract).Let say it is stolen when I'm abroad, I'm fairly sure I could use another device to lock and wipe it without much problem. But to get back up and r...

biscuits99 by • Level 2: Apprentice
  • 1187 Views
  • 6 replies
  • 0 kudos

Resolved! Renewing with a different contract

If somebody started a 1 year £10 pm contract last September and renewed it through uSwitch to a a new 1 year £8 pm contract, would they get charged/fined extra for breaching the first contract?

Vgo by • Level 1: Joiner
  • 376 Views
  • 1 replies
  • 0 kudos

Resolved! Cancel my extra

Hi, can you cancel my extra it’s not letting me. 

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