Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Change my bank account

HI i would like to change the bank account attached to my account. I would also like to change the account name to Laura Collier, not Richard Collier as my dad used to be in charge of my account

Esim issue

Hi.I decided to pay off the remainder of my O2 phone and move to a sim only deal. Once I had gone through the deal on O2 website I arrived at a screen about sims cards which stated:"You currently use a esim. You can use a esim with your new device, o...

Something is wrong with my payment line

I have paid my bill for 02 on my phone on 03/03/24 at 12:24pm

Stuck in Credit Referal

Hi, I don’t know what to do. I’ve had an order which went to credit referral. The team approved it and the email says to login to my account. I have and it’s empty and no one’s is able to resolve this. This is now the 6th time I’ve contact customer s...

Log in

I'm trying to log into the my O2 app but it doesn't recognise my user name and password anymore.

Auto-Save making contact over double the price

Hey, Just reaching out for some support. I pay £8 a month for a minimal contract as I have brought my phone outright and also don't need tonnes of data. I've just received a message from O2 saying my tariff is changing from £20 to £20 with the Auto-S...

Resolved! ending my plan

Hi there , I'd like to finish my plan once it's ended. what should I do ?

Resolved! Make sure contract doesn't renew

Hi How do I make sure my contract does not renew

Resolved! Want to cancel my sim for my iPad

I bought a iPad and the payment plan is for 4 years after 2 years I can cancel my sim it’s been 2 years now and I want to cancel my sim

Resolved! Change sim from O2 to different provider

I have a very old phone and want to use it with a different Sim (from Sky) in addition to my current phone with O2. My phone number seems to be attached to the very old one as well as the current phone, and I am not sure how to change sim to a sky si...

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