Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

My bill

I pay monthly and have done for years with the same number but cannot access my bill and it won’t let me join my o2

Tried to port number over, O2 says it's ported but everything is still going through Vodafone!

Hi - frustrating scenario. I left O2 on 11th March for Vodafone but decided to come back. I took out a new PM sim on Saturday 16th March having cancelled with Vodafone and received a PAC code. I did the PAC transfer request twice to no avail. I spoke...

Recently left O2 - am I due a refund

rubbish

Phone Bill

To whom it may concern, I see that 02 have activated my Sim only account again? I am wanting to know why? As I am in arrears on this account already and 02 have shut the account down because the bill wasn't paid ,and all of a sudden now it back up an...

Two accounts, I want to keep one, cancel the other

Hi there, I'm out of contract on number A. I started a new contract and I was assigned number B I wish to cancel contract on number A and move this number to the new contract. I tried requesting a pac code, I used it, but it didn't work. I tried twic...

False credit report

For the past few months, I've been dealing with a serious issue on my O2 account. There's an incorrect default and missed payment listed that shouldn't be there. I've spent countless hours on the phone, frustratedly transferred between different agen...

Multiple contracts, how to cancel without paying

Hi I'm paying for two different contracts with different numbers and phones. I ordered a upgrade for the Samsung Galaxy S24 Ultra but instead I got the apple IPhone 15 Pro Max. I've returned the wrong order and got the right one but now I'm paying fo...

Resolved! Can anyone help

I was with virign mobile who switched me to o2 last year. Its been nothing but problems. One being I can't ever log into myo2. It always says number registered to a different user on the website and if I try on the app it says myo2 will send me a lin...

Resolved! Can’t see an option on the app to pay my bill?

I can’t see anyway of paying my bill on the app. It’s all changed?

International Calls Contract Issues

Hello, I am looking for some advice. I recently moved from Southern Ireland to Great Britain. I originally signed up for a 30 day rolling contract for £30 which included 500 international minutes. As I have not got a credit rating in GB I was unable ...

O2

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