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Forum Posts

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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 250631 Views
  • 2 replies
  • 2 kudos

02 order and delivery updates

Hello all, is anyone experiencing any issues with there order being delivered and still in processing mines been processing since 18th August I’ve still not received it and 02 have escalated it to the 02 team a few times and one said that they’re 02 ...

Bianca94 by • Level 1: Joiner
  • 1887 Views
  • 8 replies
  • 0 kudos

No Service

Hello,I am having trouble getting service on my mobile.I am currently in Lanzarote on holiday but I do not seem to have any service on my phone.I am trying to find out why but can't get hold of you on my App or through the website because am being as...

susiereed by • Level 1: Joiner
  • 165 Views
  • 1 replies
  • 0 kudos

Resolved! How do I get VAT billing

I need to claim VAT on my monthly bills but bills are now inclusive of VAT

upgrade

Just wondering what the best deal you can offer for me to upgrade my sim only contract to an iPhone 15 pro 128gb with 100gb of data? I am a virgin media customer and pay my broadband through them? thanks!

Rb1603 by • Level 1: Joiner
  • 390 Views
  • 5 replies
  • 0 kudos

Waiting over 3 months for upgrade to be delivered - please help

I paid early to leave my current contract on the 29th of August and today (5th Dec) I still have not received it. Each time I contact I am told your order is still in processing with no update on when that will change. Then I have been told it will b...

Lestat87 by • Level 1: Joiner
  • 758 Views
  • 4 replies
  • 0 kudos

upgrade

Hello all, i’ve read a few posts on the forum about people having the same issue but wanted to ask anyway as the posts are always decades old lol but i’ve got this text come through yesterday around 4pm saying this “O2: Your recent order has taken us...

Resolved! My bill

Hello please can I tell you my complaint via this email ?

Moving my end of contract o2 number to an existing o2 pay monthly sim

Hi, I was on the phone with o2 this morning to try and end my contract but keep my number and move it over to an existing o2 pay monthly sim that I already have.I got disconnected from the call and I now can't see the number I wanted to keep under my...

NicoleT by • Level 1: Joiner
  • 299 Views
  • 1 replies
  • 0 kudos
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