Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Direct Debit

I’d love to know why I’m being penalised and harassed about overdue bills, when it’s entirely O2’s fault. Because as I posted elsewhere, I’ve now got an overdue bill of £0.00, and still getting service blocks until it’s paid, which won’t be until the...

Hard Search for fully paid device and rolling contract

Ok, so I bought a phone through the O2 shop with a rolling 30 day tariff... Found out they had performed a hard credit search, and I don't fully understand why. I paid for the phone in full (so no credit), and got a rolling 30 day tariff (so no contr...

Final Bill

I just want to see my final bill. I am unable to access it via my o2 - maybe because I am no longer a customer. I hae received an e.mail that tells me how much is going to be deducted from my account but I want to see the full breakdown of the charge...

Getting a refund on a number paid for but NEVER USED

I recently noticed an account taking regular £35 payments from my account. I have managed to cancel the account and discovered that it was linked to a Virgin media/O2 Sim card that was given for free and somehow started a string of charges dating bac...

Cancel contract before it arrives

I would like to cancel my sim only contract as I made a mistake when ordering how do I do it pleasethankyou

Resolved! Can I use my phone in the USA without roaming charges?

Hi, I am from the UK. I am in the USA on holiday. Can I use my phone here without roaming charges? I am an O2 Virgin customer. I have a Virgin sim card which came as part of my Virgin broadband package but was migrated to O2 by Virgin some months ago...

Resolved! £30 taken from my accoumt, no order went through.

hello, last night, I tried to make a purchase of a pay monthly contract. £30 upfront payment was taken and it suggested the order was complete but i have no emails to confirm this. please look into why my account was deducted but i have no order been...

Resolved! Cancel an order pay monthly contract

I recently signed up for a contract and phone with o2. I was told on 2 occasions that everything was OK. And out for delivery. Not once as any of this been genuine from them. I've tried asking to cancel on the chat function but i get sent round in ci...

How to check minutes, messages, data WITHOUT using the my O2 app.

My O2 doesn't work, it keeps saying Oops. My 02 isn't available to you yet.. Don't worry. You can still manage your account in My 02 for the web.I have contacted O2 and they were not helpful and can't fix it.So without using the my O2 app how do I ch...

4g not working

My 4g is not working

O2

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