Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Not in my account

I have been an o2 customer for 20 years. I am currently on a sim only contract (have been for a long time) but it’s not showing in my account. My account (online) says that I have nothing, My O2 doesn’t let me log in. Any ideas?

Code

Can’t get code to access account says can’t send more codes I need to get in to my account

Resolved! Travel

Is travel to Tenerife covered in my phone contract?

Airtime discount

I have a blue light card but as now retired and have no payslip how do you get 25% discount for airtime

Switching phone numbers between contracts

Hi, My partner tried the sim that came with our Virgin/o2 WiFi deal but didn’t like the sim. So she got a new O2 sim but is it possible to switch the numbers of the sim without cancelling the original one?

o2 Customer support Told me they cancelled my sim... still getting billed

So ive called o2 customer service on 2 occasions.The first occasion the rep kept me on hold and then hung up on me after 20 mins.I then called back on the 22nd of march and was told my sim would be cancelled...But they didnt cancel my sim and 2 month...

Resolved! eSIM

I have change the eSim to normal sim around 3 hours ago in a O2 shop and the assistant told me it will take around 20 minutes for the change and so far 3 hours passed and no line.

Bill

Hi my bill is overdue and I cannot receive incoming calls or messages. I am suffering financial hardship. Can you deduct anything from bill so I can try and get back upto date?

Resolved! PAC code problems.

My problem:I’m TRYING to port my number over from EE as I have recently joined you. My number has left EE now and is within your systems. My contract with them has ended. It ended on the 11th of April when my port was originally supposed to happen. I...

regarding bills

if my bills for my contract are due on the 15th may but I pay them sooner will they still be taken on the 15th even though I payed them today

O2

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