Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! New sim card

Hi, i need to order a new sim card please.Thanks, Jordan

Resolved! Pay Off Contract.

Hi,I'm looking at paying off one of my O2 contracts but can’t find any helpful information. I can see the upgrade option and the leave O2 option but I don’t want to do either. I just want to pay off my iPad in full, cancel its airtime but keep my pho...

Change Payment Date

I would like to change my payment date - according to the website I can do it in my02 but I have looked and can't find a way to do it!!! This is from the website: How do I change my payment date and billing date?We’ve combined your bill into a single...

Resolved! Stolen phone

My phone has been stolen and I need to bar the service and get a replacement

Direct debit

How do I change direct debit day?

Resolved! Billing

I want to change my bank details

Resolved! Change my spending cap

Hi i want to remove my spending [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Resolved! Insurance

Hiya I got an iPad pay monthly and I was wondering if I got insurance with it? I’m sure I asked for it but honestly can’t remember

Upgrade error message - not sure where to go for help now

HiI tried to upgrade my phone from an iphone 13 to a 15 last month but repeated attempts online and in store bounced back with the same error message at the checkout: "Unfortunately there's a problem with your application. When you apply for an O2 co...

Bill

I thought I had paid off my contract for the phone

O2

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