Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Travel inclusive USA

I spend about 3 months a year in the US. I have a travel inclusive contract but when I arrived this time I got this message: Welcome to USA. If you want to use data while you're here, you'll need to buy a Zone 1 Bolt On. Etc etc I had no service for ...

I thought it was made easier to leave!?

I have mine and my husband's mobiles under my O2 account.My husband's contact has ended and mine will be in January. My husband has a new contact with a different network as there is no incentive to stay with O2 - less perks, perks mainly in London, ...

Yearly bill invoice

Hi I would like from April 2023 last year to April 2024 this year a pdf or bill invoice for the whole year for my accounts many thanks

Myo2

I have been having problems signing in to Myo2 for a number of months now and despite visiting an O2 shop and ringing 202 I am still having problems. I can now sign in but apparently I don’t have any products with them, despite having two phones on t...

Please O2 let me cancel

I've made a total of 5 calls to the o2 cancellation phone line, had 2 promises (repeated confirmations when questioned) that the contract was cancelled, and 4 refunds - due to the continued billing that happened after the initial cancellation. Yet, s...

o2 taking monthly money from bank

I have moved my mobile number from O2 pay monthly to a o2 12 month contract. O2 are still taking money from my bank account for the monthly rolling plan. I have called o2 several times and made a compliant but did not get a reference number for the c...

Unable to add bolt on, view bills or any account information beyond personal data

Currently abroad trying to add a bolt on but the myo2 app won’t let me login. Sends me to site then the site won’t show any details about my pay monthly account. Can’t add bolt ons for roaming while abroad now

Resolved! cancel sim

can I give you notice to cancel my sim contract

Cancelled over the phone but O2 are still sending me monthly bills?!

I bought a dongle and a rolling monthly 02 SIM as I needed to get temporarily online while my broadband was being fixed. I called and cancelled on April 23rd, and was told there would be an early cancellation fee but that at least everything would be...

New Contract

Im still waiting for my contract

O2

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